Terms & Conditions

Please read through our Terms and Conditions and feel free to voice any issues that may arise. It is also important to let us know of any Terms and Conditions, or expectations, of your own that you would wish to be included before work begins.

  1. Our quotations are produced with as much detail as possible to avoid any misunderstandings. If something is missing that you would like included, please let us know and we will revise the quotation accordingly. Any additional works found necessary are to be agreed with the client and a separate, revised or extra contract quotation provided.
  2. Working arrangements: All prices quoted are calculated on the basis of free access and unimpeded working during our normal working hours (8am – 5pm Monday – Friday), unless otherwise agreed.
  3. Both Louka Fine Finish Ltd and client to agree practical arrangements on working methods that provide minimum disruption to the client and allow work to be carried out efficiently by the Louka Fine Finish Ltd.
  4. Free access is required for the delivery of building materials, plant, machinery and skips etc.
  5. All materials provided by the Louka Fine Finish Ltd or their sub-contractors remain the property of Louka Fine Finish Ltd until full and final payment is received via Bank Transfer or cleared cheque (see item 9). Unless otherwise agreed in the quotation (or other document), surplus materials, waste materials and off cuts etc remain the property of Louka Fine Finish Ltd or our subcontractors or our suppliers. After final payment, the client takes ownership of the materials used to carry out the work only.
  6. Access to and collection of used or unused materials, equipment or plant etc remains in place until full and cleared final payment is received.
  7. Accepting a written quotation from Louka Fine Finish Ltd (titled Quotation), either verbally or in writing, and agreeing to the commencement of the project will allow these terms and conditions to come into effect. The client or Louka Fine Finish Ltd may withdraw from the quotation offer prior to commencement of the project without sanction or penalty within 14 days. However, the project can commence with agreement made between the client and Louka Fine Finish Ltd before the 14 day period has expired, providing the both the design and quotation has been signed by both parties.
  8. The main contractor being “Louka Fine Finish Ltd” may employ both direct and subcontract labour work on site. Each individual contractor takes full responsibility for their own third-party liability. Louka Fine Finish. Ltd will oversee the project to completion and takes full general and operational responsibility in the running of any contract agreed with the client.
  9. A “contract” with Louka Fine Finish Ltd is an agreement by the client to have work undertaken based on a written quotation headed “Quotation” submitted directly to the client on official Louka Fine Finish Ltd letterhead and is a clear and straightforward undertaking between the two parties (Louka Fine Finish Ltd & client) to form a contract. An informal verbal estimate, verbal or written price guide received by the client, or any other document, in this context does not amount to the formation of a contract.
  10. Payment can be made via Bank Transfer, by cheque or in cash and a receipt for payment will be given. Please make all payment by cheque payable to “Louka Fine Finish Ltd”. Bank transfer details can be found at the bottom of your invoice. Payment in full is due upon completion of the contract and presentation of the associated invoice. A down payment will be required to commence the project. Part payments, interim payments will be agreed prior to commencement of the project. Interim/stage payments and final payment on completion of the contract is not reliant on the presentation of completion certificates with respect to ELECSA, GAS SAFE or Building Control Completion Certificates as they are subject to third party administration by the Local Authority etc.
  11. Insurance – Public Liability and Employer’s Liability: Public Liability Insurance is provided up to the sum of £5,000,000 and Employer’s Liability up to the sum of £5,000,000 by Allianz Insurance PLC – Policy number LX18268288
  12. All client information is retained in accordance with the General Data Protection Regulation (GDPR) as it applies in the UK, tailored by the Data Protection Act 2018, and all personal details will remain confidential. We will only use photos of our work following written authority from the client, ensuring client confidentiality is maintained at all times.
  13. In the event of unforeseen difficulties arising, or any other circumstantial changes, the quotation price or estimated cost may be revised to reflect the situation at hand before continuation or commencement of project.
  14. Guarantees: All customers will benefit from a full guarantee on our workmanship for a period of 12 months. Guarantees on materials run in accordance with manufacturer’s warranty periods where applicable. Our guarantee covers all new work and new materials used in the project, construction or repairs, but do not guarantee the integrity of any existing structures, materials or decorations. New build structures only (roofs, flashings to new roofs and new vertical brickwork joints to existing masonry) are covered by our guarantee against water ingress, ingress of water through existing structures are not covered by this guarantee. Subsidence issues (sinkage below slabs, subsidence below new or existing foundations or movement of foundations or floors etc) are not covered within our guarantee agreement. In the event of a failure beyond the guarantee period we will be happy to investigate the cause and negotiate a solution to the problem without delay and carry out any agreed repairs as soon as possible. Charges may apply for remedial work carried out beyond guarantee dates or to items not covered by our guarantee. Decorations are signed off on completion and not covered by guarantee.
  15. No responsibility is taken by Louka Fine Finish Ltd for the presence of perished, infested or rotten timber (or any other perished, infested or rotten materials) in existing structures such as doors, constructional or other timbers, windows and frames whether detected or undetected at the time of contract. Where in the structure or project combines with natural materials (Trees, Plants, Shrubbery, Water Source, Wildlife etc) Louka Fine Finish Ltd accept no responsibility their health, wellbeing and longevity. A visual check of the surrounding area will be taken, and a recommendation will be made if an Environmental study advised.
  16. Extras will only be undertaken further to both full discussion with the client, and written agreement obtained, and charged at the agreed rate.
  17. Protection of existing surfaces (floors, carpets, curtains, doors and furniture etc). Whilst we will endeavour to protect existing surfaces with the use of dust sheets and loose plastic sheeting etc along with care in our working practice, responsibility for protection from damage of any existing surface or fabrics etc is the responsibility of the client. Arrangements can be made to put in place protection of existing surfaces, over and above our basic cover, at a negotiated additional cost. Please note that if there are any open chimneys within the property, please advise us prior to any works being carried out, as debris can be dislodged within the chimney linings causing internal disruption.
  18. Localised repairs: With any localised repair, we will obviously try to match the existing colours and texture as closely as possible. However, these repairs are likely to stand out from the original, due to age, fading, possible dissimilar materials. If a localised repair is not acceptable, please bring this to our attention at time of pricing or before accepting any quote. With decorative repairs, we would generally go to the nearest corner. Also, with any natural product, colour variation is common and should be expected.
  19. Existing structures: Please note that all works and less specifically mentioned within our quotation, we have assumed that the existing structure is sufficient for purpose, that existing roof falls are adequate, that bases and sub-straights are solid and foundations fit for purpose. If there is any concern to these areas, please let us know at time of quoting.
  20. Planning Permission: Obtaining Planning Permission is the full responsibility of the client, this can be managed by Louka Fine Finish Ltd if requested by the client in advance and details of these arrangements are confirmed in writing by both parties.
  21. Building Control: Inspections and other related issues concerning the Local Authority Building Control Department can be managed by Louka Fine Finish Ltd if requested by the client in advance and details of these arrangements are confirmed in writing by both parties. Payment on completion of contract is not reliant upon presentation of Building Control Completion Certificates as delays are sometimes possible due to Local Authority administration issues.
  22. Contract duration: An approximate duration time for work to be carried out can be found on our quotations. The contract duration is to be used as a guide only and will not affect the agreed contract price i.e. if a contract takes longer than expected no extra charges will be levied unless previously agreed and conversely, if good progress is made and a contract takes less time to complete than expected, the client should not expect to receive a discount.
  23. Discounts / overdue payments / retentions: Prices are based on the understanding that no retentions are held unless previously arranged and authorised. No main contractor or sub-contractor discounts are given unless agreed and confirmed in writing. Overdue invoices will incur interest based on the Bank of England rate + 5%. Any queries to invoices should be by return.
  24. Builder’s waste is deemed to be waste generated by Louka Fine Finish Ltd whilst carrying our building works on the project and includes materials taken down or demolished by Louka Fine Finish Ltd, this material can be used by Louka Fine Finish Ltd or client for hardcore or masonry infill etc, if suitable for the purpose.
  25. We will endeavour to employ a helpful attitude at all times and will always attempt to bring the project to a satisfactory conclusion as soon as possible taking into account weather conditions and availability of specialist materials and unforeseen circumstances etc.
  26. The above terms and conditions apply to Louka Fine Finish Ltd.